Troubleshooting Steps: Member Unable To Make a Payment
Confirm that the STRIPE keys are correctly entered into the system. Note: Only Partners can perform this task, as Support cannot assist with transactions involving sensitive information, such as financial details.
Please see the steps below to verify if your payment details are correct.
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Check Payment Details:
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Navigate to Settings > Payment Settings, then select Edit.
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Ensure the information on this screen is correct. If necessary, update it and click Save.
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Test the Subscription Upgrade Option:
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Log in to your test member account and attempt an upgrade to verify that the subscription process is functioning as expected.
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Guide Member to Retry Payment:
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Ask the member to make a payment again. Here are step-by-step guide on how members can process a payment:
How to Purchase a Course or Subscription Account