Troubleshooting guides
Please follow this guide if your Content Library Folder displays a different image from the one you initially uploaded. 1. Clear Your Browser’s Cache and History Most of the time, this issue can be fixed by simply clearing your browsing history. Y ...
1. Open your internet browser. 2. Select the [⋮] or the three-dots menu located at the upper right corner of your screen. 3. Click on Settings 4. Select Privacy and Security from the menu in the top left corner of the screen. 5. Find the "Clear y ...
Confirm that the STRIPE keys are correctly entered into the system. Note: Only Partners can perform this task, as Support cannot assist with transactions involving sensitive information, such as financial details. Please see the steps below to verify if ...
Steps: 1. Check Access Levels Confirm that the member’s account is assigned to the correct access level. For instructions, refer to our guide: How to Check Your Member’s Access Level: How to Check Your Member’s Access Level. 2. Upgr ...
Steps: 1. Verify Membership Access Level Scroll to ‘Membership Access Level’ and ensure it’s on. Please refer to this link if you need to verify the access level of your member. Ensure the ‘Hidden’ icon belo ...
If a member didn’t receive their access code or hasn’t activated their account, here’s how to resend the invite and access code: Our demo videos are coming soon. In the meantime, please check out our screenshots below 👇 1. Logi ...