How to Confirm That Your Coupon Code Is Set Up Correctly

Purpose:

To ensure a coupon code is correctly set up and active for use with membership access levels, courses, and events.

#1: Accessing the Coupon Settings

• Log in to your admin account on Wisdome.
  

• Navigate to: Settings → My Sales Settings → Coupons
   
• Find your coupon code, click the vertical ellipsis (⋮), and select ‘Edit’ from the menu.
  

#2: Checking the Coupon Details

• Coupon Type
  Ensure the code is set to either Public or Individual Use.

• Applied To
  Make sure the code is applied to ‘Subscriptions’ for membership access levels.
  Check whether it applies to:

• All subscription plans, or

• A specific subscription plan

• Validity
  Verify that the start and end date/time are correctly set.
  

• Activate Button:
  Confirm the ‘Activate’ radio button is switched on.

Note: This same process applies to verify coupon codes for Courses and Events.

Step 3: If the Coupon Still Doesn’t Work

• If all settings are verified and the code is still not working:
• Email us at: userhelp@wisdome.com.au.
• Include a brief description of the issue and a screenshot, if possible.